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TrackWise Configuration with L1, L2 tickets

Job Description

We need a resource with TrackWise configuration experience.

  • TrackWise admin to support L1, L2 tickets
  • Basic PC and system troubleshooting skills
  • Ability to learn an enterprise computer system quickly (focus on TrackWise)
  • Able to assess service tickets to determine if they are Tier- 1 and they resolve or if they should be moved to senior Stryker team
  • Follow documented process and instructions
  • Excellent customer service skills as they may need to interact with users
  • Knowledge of validated and regulatory systems is a plus